Customer Survey Results

Heineken wins the digital camera

We’d like to thank all those who participated in the 2010 Customer Satisfaction Survey. We value the opinions given and appreciate the honesty reflected in the survey. We plan to use your answers in product development and customer service planning.

We have a winner for the Survey drawing. Dayna Heineken from Jefferson West USD 340, Kan. won a Olympus 12-megapixel camera.

The survey was posted on Central Services from April 28-May 28. We received 186 responses with 163 school districts represented. Overall, SOCS received an 88 percent customer satisfaction rating as a website provider. 92 percent of the respondents said they would recommend SOCS to another school. 54 percent rated SOCS customer service as excellent, followed by 33 percent rating it as good.

When informing our customers about some of the dynamic features of SOCS, responses indicated that there is much room for improvement. Only 23 percent surveyed knew we had Teacher Web Pages and 40 percent knew we offered blogging. However, 76 percent stated they are familiar with Online Storage Lockers.

Ease of use was the overwhelmingly popular response to the question of what is most liked about SOCS with 77% choosing this option. Of the features listed, Gallery was selected by 39 percent of the respondents followed closely by Calendar with 34 percent choosing this option.

The features on the wish list for future enhancements were topped by Classroom Wikis at 56 percent and Built-in Notifier Technology at 46 percent. Not far behind was facilities management through Calendar at 34 percent and online forum or message board at 33 percent.

We received many suggestions for improving SOCS. Some of the most frequently received suggestions were for:

• More template designs
• Calendar upgrades
• Make teacher web pages easier
• More teacher web page designs
• More clip art and fonts
• Add video streaming

When asked how SOCS has saved your school district money, we received these remarks:

“Time is money. When everyone can pitch in [and] do their own sites, it saves me a bunch of time.”

 “It allows us to have a current, modern site without having to add a Webmaster to our staff or dedicate any time by our already strapped IT department.”

“Saves on printer costs for info to parents.”

We also received the following comments on what you need from SOCS to maintain a high level of service satisfaction:

“More training opportunities at locations that are within an hour or two.”

“Your support staff is awesome, always patient and ready to help.”

“Keep up with current technology trends at a reasonable price.”

How will your responses help improve SOCS?

We have already begun to address the concerns mentioned in the survey. Product development started on wikis, blogs, video streaming and notifier technology. In an effort to keep you updated on new features and enhancements, the SOCS Insider will be emailed to registered users on a regular basis. But for the latest news, check for new articles when you sign on to Central Services.